Shipping policy
Production Time
Most orders are produced the same business day when placed by 10:00 AM CST. Orders placed after 10:00 AM CST will be produced the following business day. Production times may vary during high-volume periods.
Shipping Method
All orders ship via UPS Ground from Southern Illinois. We offer up to 1 day UPS shipping and Saturday delivery options at checkout.
Estimated Transit Times
Because we ship from Southern Illinois, Midwest shipping customers receive some of the fastest transit times in the industry:
- Indiana (entire state): 1 business day
- Parts of Illinois, Missouri, Kentucky, Western Ohio: 1 or 2 business days
- Chicago metro, Nashville, Columbus, Kansas City, Milwaukee: 2 business days
- All other U.S. states: 1–5 business days
Transit times are estimates provided by UPS and are not guaranteed. We are not responsible for carrier delays.
Local Pickup
Local pickup is available. Use code LOCALPICKUP at checkout to remove shipping or contact us.
Shipping Costs
Shipping costs are flat rate $5.99. Free shipping over $99
Order Tracking
A UPS tracking number will be emailed to you once your order ships. Please allow a few hours after receiving your tracking number for UPS to update the status in their system.
Damaged or Lost Shipments
If your order arrives damaged, please photograph the packaging and product immediately and contact us within 48 hours of delivery. For lost shipments, contact us and we will work with UPS to resolve the issue.
Questions
For shipping questions, contact us